How to optimize communication through digitalization

by Carlos
3 Minuten
How to optimize communication through digitalization

Advertisement - Many are groaning under the weight of Corona, but the pandemic has its good points. It has been an accelerator for digitization in a way that dozens of government initiatives, subsidies and laws in the last 30 years have not even begun. In the context of digitization, communication in particular has been strongly promoted. What could easily be discussed face-to-face before the pandemic now requires a different approach.

This is where video conferencing and collaboration tools come into play.

Many providers of communications software continue to work with their standards, which make collaboration between tools difficult. This is quite understandable, as everyone is trying to push their standards in the hope that their software will eventually emerge as the winner of the race. History has shown, however, that this behaviour is rather counterproductive and leads consumers to rely on open standards.

Even if a manufacturer does not bother to offer interfaces to other software himself, the release of interfaces can lead to third-party providers developing plug-ins that make it possible to connect different software worlds.

The manufacturer notes2Conf, for example, enables the video conferencing tool Zoom to be used easily from IBM Notes. The Zoom plugin for IBM Notes, more precisely for HCL Notes (the former Lotus Notes has meanwhile become IBM Notes, but is now distributed as HCL Notes) gives the user the possibility to create and start a Zoom video conference directly in the HCL Notes calendar. But not only Zoom is supported by the manufacturer, also other communication software like MS Teams, WebEx and Go2Meeting.

The advantages for the user are obvious: The better and more seamlessly the individual software solutions harmonize with each other, the less time the user has to waste maintaining duplicate information or jump back and forth between the tools.

In addition to the software, the hardware must also fit. This initially requires a powerful computer. This is especially necessary for video transmission with high resolutions. However, many forget to pay attention to the quality of the recording devices: Low-performance cameras with a bad microphone mean that even the best software and processor cannot get anything out of it.

A good camera helps to recognize fine details and shine even in low light conditions. But even more important is a good audio device. This doesn't have to cost much, but it clearly surpasses the microphones built into laptops. For a double-digit amount, you can make sure that the person you are talking to does not get a headache.

If there are still problems, then a look at the control panel helps. Often the microphone level or video resolution is set rather conservatively low by default.